Privacy Policy

1. Who We Are

This Privacy Policy applies to RAEOLAS (operating as Raeolas.AI), based in Pobiedziska, Wielkopolskie, Poland, NIP: 7773451872 ("we", "us", "our"). We are the data controller for personal data collected through the website raeolas.ai.

Contact: [email protected] | +48 575 930 789

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number (optional), company name (optional), and your message.
• Chatbot interactions: messages you send to our AI assistant. These are processed to generate responses but not stored permanently.
• Analytics: we use privacy-respecting analytics (aggregated, anonymized page view data) to improve our website.
• Cookies: essential cookies for website functionality. See our Cookie Policy.

3. How We Use Your Data

We use your personal data to:

• Respond to your inquiries and provide our services
• Send you information about our services that you have requested
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on:

• Legitimate interests — responding to your inquiry and providing requested information
• Consent — where you have explicitly agreed (e.g., newsletter subscriptions)
• Legal obligation — where required by applicable law

5. Data Retention

We retain contact form data for up to 3 years, or until you request deletion. Chatbot conversations are not stored after your session ends. Analytics data is aggregated and anonymized.

6. Your Rights Under GDPR

As a data subject in the EU/EEA, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — request restriction of processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is processed on EU-hosted infrastructure.

8. Third-Party Services

We use the following third-party processors with appropriate data processing agreements:

• Anthropic (Claude API) — for powering the AI chatbot.
• Nodemailer/SMTP — for transactional email delivery.
• Calendly — for booking strategy calls.

9. Complaints

If you believe we are not handling your data correctly, you have the right to lodge a complaint with the Polish supervisory authority: Urząd Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw, Poland.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.